Auditory Verbal UK
Children, parents, and professionals in partnership


AVUK is a Registered Charity no. 1095133

Winner of 2010 GlaxoSmithKline IMPACT Award for ‘Excellence in Community Healthcare’

Winner of 2010 GlaxoSmithKline IMPACT Award for ‘Excellence in Community Healthcare’

Copyright © The Oxford Auditory-Verbal Programme 2000

About Us: Meet the Team!

Please select a link below or scroll down to find out more about each team member:

Team of professionals:

Board of Trustees:

AVUKs team of professionals


Director and Auditory Verbal Therapist: Jacqueline Stokes, B.Ed, Dip TEFL, M.Sc., LSLS Cert. AVT®
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Director and AV Therpist Jacqueline Stokes Jacqueline trained at McGill University under Dr Daniel Ling and has worked in US, Canada and UK. For over twenty years Jacqueline has been working on the development of spoken communication with particular focus on supporting families of infants with hearing impairment.

Jacqueline has extensive experience of working both for the NHS and in the independent sector. In 1999, following thirteen years at the Royal Berkshire Hospital, she set up the Oxford Auditory Verbal Programme. The demand for auditory verbal therapy and the extent of the unmet need inspired her to found The Auditory Verbal Centre in 2002 (registered charity no.1095133), which has since become AVUK.

Jacqueline is one of four certified auditory verbal therapists based in the UK. She trains and lectures in the UK and internationally. Jacqueline's current training focus is the development of a master's degree in Auditory Verbal Therapy.

Jacqueline is Editor of Hearing-Impaired Infants: Support in the First Eighteen Months (Whurr publishers, 1999).[about this book] Jacqueline is also a member of DELTA, BATOD, A.G. Bell Association and Auditory-Verbal International. She served on the NDCS National Advisory Group on Quality Standards in Early Intervention and on advisory boards for NDCS and RNID/DfES funded projects.

In June 2002 Jacqueline was honoured with the prestigious Susan Schmid-Giovannini Award for outstanding auditory verbal therapists.

Click here to e-mail Jacqueline Stokes.


Auditory Verbal Therapist: Catherine White BSc (Hons) SLT LSLS Cert. AVT®
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AV Therapist Catherine White

Catherine qualified as a Speech and Language Therapist at Manchester University in 2001. She worked with the Manchester Paediatric and Adolescent Cochlear Implant Programmes for three years and joined Auditory VerbalUK in 2004. Catherine certified as an Auditory Verbal Therapist in 2005 and is particularly interested in working with young babies. 


Catherine is currently specialising in the assessment and treatment of oro-motor speech production difficulties using the PROMPT approach (Prompts for Restructuring Oral Muscular Phonetic Target) and has experience in the evaluation and management of feeding difficulties. She is passionate about improving services for families of children with hearing impairment and is on the advisory board for hearing impairment with the Royal College of Speech and Language Therapists.

Click here to e-mail Catherine White.


Auditory Verbal Therapist: Rosie Richardson BSc (Hons) SLT, Cert MRCSLT, PGDip Auditory Verbal Therapy, LSLS Cert. AVT®
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AV Therapist Rosie Richardson

Rosie qualified as a Speech and Language Therapist in London at University College London.  She moved to Oxfordshire in September 2007 to join the team at Auditory Verbal UK. She qualified as an LSLS Certified Auditory Verbal Therapist in 2009, after training at Auditory VerbalUK.

Rosie has undertaken training in the PROMPT (Prompts for Restructuring Oral Muscular Phonetic Target) technique for assessment and management of children with oro-motor speech production difficulties.  She lectures and delivers training in Auditory Verbal Therapy to parents and professionals across the UK.

Click here to e-mail Rosie Richardson


Auditory Verbal Therapist: Susie Burden BSc (Hons) SLT, Cert MRCSLT, PgDip Auditory Verbal Therapy, LSLS Cert. AVT®
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SLT Susie Burden

Susie qualified as a Speech and Language Therapist in Leicester at De Montfort University. She lives in South Warwickshire and was delighted to join the team at AVUK in October 2008. In 2011 Susie qualified as a LSLS Cert. AVT®.

Susie’s previously worked in various roles within Local Government (including; Education, Environment and Economy, Treasury, Revenue and Customer Services and Human Resources). Susie is keen to bring the knowledge and experience gained during her previous employment to her role at AVUK and is particularly interested in partnership working with external organisations.

Click here to e-mail Susie Bones


Speech and Language Therapist and trainee Auditory Verbal Therapist: Louise Hönck SLT, PgDip Auditory Verbal Therapy
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SLT Susie Burden

Louise qualified as a Speech-Language Therapist and Audiologist at the University of Pretoria in South Africa in 2003.  She completed her masters degree in Speech-Language Therapy and Audiology a year later.  She came to the UK in 2004 and has since worked as both an Audiologist and Speech-Language Therapist in various NHS departments across the country.  She completed the PGDip in Auditory Verbal Therapy at the University of Aston in 2011.  She works part-time at AVUK as well as part-time in the NHS as a Specialist Speech-Language Therapist in Hearing Impairment. Louise is currently training to become an LSLS CertAVT®.

Click here to e-mail Louise Hönck


Family Liason Officer: Isobel Weller BA, MSc, CQSW, Registered Social Worker
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Isobel Weller

Isobel is a qualified social worker and before joining AVUK was manager of 2 children’s centres and a family support project in Swindon. She has worked in Taralye, Australia supporting families with hearing impaired children, and at Mary Hare School as a family liaison officer and module leader on the Oxford Brookes/Mary Hare post graduate teacher of the deaf diploma. This is second time around working with Jacqueline, and Isobel is delighted to be back as part of a growing team!

Click here to e-mail Isobel Weller


Administration Manager: Rachel French
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Rachel French

Rachel has almost 25 years experience working as an executive PA and administration manager and successfully completed an ILM management course in 2003.  She joined Auditory VerbalUK in January 2007 .  Rachel is responsible for all things administrative, from managing appointments, typing up reports and facilitating the running of our courses and events, to day-to-day facility management including health and safety, systems processes, and personnel administration. As well as being the smiling face that greets you when you arrive, Rachel does countless jobs behind the scenes to ensure that the charity runs smoothly. 

Click here to e-mail Rachel French


Research Co-ordinator: Sarah Hogan DPhil, CS (Audiology)
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Sarah Hogan

Sarah Hogan is an experienced paediatric audiologist with over 20 years' experience. She was the director of the Burwood Centre for 5 years and joined Auditory Verbal UK in March 2006. Sarah is now employed as our research co-ordinator and we are very pleased to welcome her to the team!

Click here to e-mail Sarah Hogan.


Development Officer: Hannah Burnham
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Development Officer: Hannah Burnham

Hannah graduated from the University of York in 2007 with a degree in History. She then completed a short course on working in the voluntary sector with NCVO and worked as an intern at Christian Aid's International headquarters in London before joining Auditory VerbalUK in April 2008. As Development Officer, Hannah is responsible for fundraising and helping with the general development of the charity.

Click here to e-mail Hannah Burnham.


Board of Trustees

Chair: Zia Arden
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Zia Arden Zia Arden is the mother of a young daughter who was born with a sensori-neural hearing loss and who has been on the AV programme since she was three and a half months old. Zia was born in Dar es Salaam, Tanzania, she moved to Kenya as a young child and her family still live in Kenya.

Zia is a barrister. She read law at UCL and has an LLM in international corporate and commercial transactions. She has been at Enterprise Chambers, Lincoln's Inn, London for all her working life. Zia specialises in Landlord and Tenant (commercial, residential and agricultural) and Property Litigation, although her practice has covered all area of Chancery work, including Trusts. She is a co-editor of the Landlord and Tenant Factbook.

Zia recently retired as a trustee of the Breast Cancer Campaign.


Dominic Byrne
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Dominic ByrneDominic is the father of a young daughter who was born profoundly deaf. He has a background of senior management positions in the charity sector and now runs his own management and marketing consultancy, The Bigger Picture Consultancy. Prior to becoming an independent consultant he was a Board Director at Band & Brown Communications, a leading consumer PR agency, and headed in-house communications functions at Save the Children, Shelter and ActionAid.

His consultancy counts PricewaterhouseCoopers, the Arts Council of England, the Environment Agency, the IDeA (Improvement and Development Agency for local government) and the National Association of Citizens Advice Bureaux among its clients. He advised on the name change of the National Schizophrenia Fellowship to Rethink. Other clients include Nuffield Hospitals, Macmillan Cancer Relief and the Parkinson's Disease Society.

As well as having senior management experience inside the charity sector with organisations such as Shelter and Save the Children, he has been a trustee of the One World Broadcasting Trust and a volunteer adviser on the marketing committee of Care International UK.


Elizabeth Mills OBE
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Elisabeth Mills Elizabeth Mills runs public affairs consultancy, Éminence Grise, which provides strategic development, research and fundraising support for a range of voluntary sector organisations. Clients have included DISCS Foundation, Friends of the Elderly, BUPA Care Services, the UK Age Research Forum. She is a visiting Fellow of the University of Northampton and on the Advisory Committee for the Aston Research Centre for Healthy Ageing. She is Honorary Director of Homeshare International, promoting the exchange of accommodation for companionship around the world.

She was Director, Research into Ageing (the UK national medical research charity) from 1990 until 2001 when she led the charity into full merger with Help the Aged (now AgeUK). In 2000, she was awarded the British Society for Research on Ageing "Lord Cohen of Birkenhead Medal for Services to Gerontology" and in 2002 she was awarded the OBE in the Queen's Jubilee Honours for "services to ageing research".

Her voluntary activities include serving as a trustee of AVUK as well as Homeshare International, Barchester Health Care Foundation and Bulldog Rescue and Re-Homing Trust. She chairs her local residents’ association in East Oxford and is actively involved with the Catholic church of St Aloysius, the Oxford Oratory.


Rod Walker DL
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Rod Walker

Rod Walker was educated at Huddersfield, New College followed by University College, Oxford. Rod was Headteacher at The Henry Box School in Witney. He has been a teacher in Oxfordshire secondary schools for over thirty-five years. He was a founder member and is a Trustee of the Oxfordshire Independent State Schools Partnership (OISSP), which was set up in 1997. He was appointed as a Deputy Lieutenant of Oxfordshire in March 2007.


Pam Olliver
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Pam OlliverPam Olliver is the mother of two young daughters with profound hearing impairment, who have both attended AVUK.

She is currently Senior Lecturer in Counselling and Psychotherapy at the University of Brighton , where she is the Course Leader for an MA programme in Psychotherapeutic Counselling. Prior to this appointment she held lectureships at Middlesex University and City University . Her teaching and research interests include early child development and incorporating systemic family models into therapeutic work with individuals. Pam is also a trained Psychoanalytic Psychotherapist and works part-time at a mental health clinic in Brighton.

Additionally, Pam has experience of the charity sector, having spent 9 years as Chief Executive of the UK Council for Psychotherapy (UKCP), a registered charitable company which acts as a regulatory and campaigning body for the profession.


ClaireCampbell
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Claire Campbell is the mother of a young daughter who was diagnosed with Auditory Neuropathy Spectrum Disorder at 18 months old and who has bilateral cochlear implants. The family has been on the AV programme since she was two years old.

Until recently, Claire was a Senior Analyst for a FTSE-250 investment manager, specialising in new media and telecommunications. Claire's role also included responsibility for fundraising and investor relations and she was part of the team that grew the business to €5 billion under management in 10 years. Claire is a Director of an international recruitment consultancy and is Treasurer of the fundraising committee of a local independent school in Surrey. She became a trustee of AVUK in 2011.


Jacqueline Hill (JJ)
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JJ Hill is a mother of three young sons.

JJ has a BA(Hons) in English and a MA in Classical Heritage. After graduating she spent a period of time working for Christie's in Rome before deciding she wanted to be a lawyer. She returned to London where she undertook the Graduate Diploma in Law and Legal Practice Course. JJ completed her training as a solicitor in the City. In 2001, JJ left the City and went to work for Tate galleries, an exempt charity and non-departmental public body. She remained Head of Legal for Tate until very recently.

She is a school governor of 'Chelsea Open Air Nursery School and Children's Centre' where she has particular responsibility for the smooth running of the Children's Centre. She became a trustee of AVUK in 2011.